Do I need a prescription to make a purchase?
No, you do not need to present a prescription when making your purchase or when receiving your order.
Are the medicines you sell genuine and safe?
Absolutely. All our products are 100% original, sourced from reputable laboratories and approved by the health authorities in their country of origin. We do not sell unapproved generics or counterfeit products.
Do you ship to all states in the US?
Yes, We ship to all 50 states in the US, including Alaska and Hawaii.
We use reliable international carriers with real-time tracking.
How long does shipping take and how much does it cost?
Delivery time is 1-2 business days, delivered to your door or mailbox, no signature required.
Shipping cost is $75.99. This does not vary based on weight; it is always the same cost.
Why is shipping so expensive?
The shipment travels safely from one country to another without any customs issues and only takes between 1-2 days to arrive at your address. This is an express service, the best shipping service available, as other companies offer lower-cost shipping but their products never reach their customers.
What happens if my package has problems at customs?
You don’t have to worry, we offer the best home delivery service. If you have any problems, we will resend your order at no extra cost to replace it.
How do I know my order will arrive and I won’t lose my money?
We provide a tracking number, a photo of your order sent via WhatsApp, a delivery guarantee, and 24/7 customer support.
What payment methods do you accept?
We accept:
• International Credit and Debit Cards.
• Payments via International money transfer apps. (Remitly, Moneygram, Others…).
• We accept PayPal through the Xoom app.
• Google Pay & Apple Pay (you can pay from your cell phone).
• Bitcoin payments for greater discretion.
Is my personal and medical information secure?
Yes, We comply with high standards of digital security and privacy.
Your information is protected by SSL encryption and is never shared with third parties.
What if the medication I need is not on the site?
You can contact us directly and we will do our best to get it for you.
We have an extensive network of suppliers and can place special orders upon request.
Which other countries do you ship to?
We ship to the entire United States, Canada, and Mexico at the moment, and we are trying to reach more countries.
Where do you ship from?
All Inova Labs products are manufactured in Germany. We import them to Mexico for faster distribution throughout the Americas.
Why has my payment been declined?
If you have made your payment by credit or debit card, your bank must be authorized for international charges, otherwise your purchase will be rejected. In the case of other methods, the same usually applies: authorization for international charges.
Can it be purchased wholesale?
Sure, you can send us a message via WhatsApp so we can review your order and offer you a better price for wholesale or distribution in your city.
Do you have references?
Yes, in the reviews section you can find the deliveries for the current month. We usually update deliveries on a monthly or daily basis.
You can also find some comments from customers. We try to be as discreet as possible with our customers, which is why we censor their details and photos.
Why do they hardly have any social media accounts?
We do have some, but due to censorship regarding the sale or advertising of medicines, many of our Instagram and Facebook accounts have been blocked. For this reason, we now only maintain our Website and WhatsApp for customer service.
What is the minimum order quantity?
We require a minimum order of two items.
If you wish to order in bulk, please contact one of our advisors for more information, or request free gifts with your order.
Why is shipping so expensive compared to other sites?
Our shipping is an express service and travels internationally without customs issues. We also provide insurance against loss for any shipment that encounters problems at customs. We will resend your order at no extra cost, meaning your shipment is always guaranteed to be delivered.
Other sites are not responsible for delayed shipments.
Why do substances cost more than elsewhere?
We currently have two brands of steroids: Inova, which is manufactured with a 98% purity guarantee for all substances, and another brand that is of lower quality and more affordable.
The difference between other sites is the quality of the products, which is not always the same everywhere.
Can you do contract manufacturing?
Yes, we can do all the manufacturing work and ship products without labels or branding so that you can start your own brand.
Please contact one of our advisors for more information.
What sets them apart from the competition?
We are a reputable and secure company selling medicines. We will never scam or steal from any of our customers.
We have the strictest security policies for our customers, and your orders will always be safe.
INOVA LABS.
Manufactured by:
Munich, Germany
80333